Returns & Exchanges

At Viwoods, we want you to be completely satisfied with your electronic devices. If your purchase doesn't meet your expectations, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your Viwoods account and navigate to the order history section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all accessories, manuals, and cables are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.